Terms and Conditions

Quwavu ("we," "us," or "our") operates a wedding bouquet design and delivery service. These Terms and Conditions apply to all customers, visitors, and users of our services. Please read these terms carefully before placing an order.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of those changes.

We specialize in creating custom wedding bouquets and floral arrangements for special occasions. Our services include:

• Custom bridal bouquets designed to your specifications
• Bridesmaid bouquets and matching arrangements
• Boutonnières and corsages
• Consultation services for wedding floral design
• Delivery and setup services within our service area

All floral products are subject to seasonal availability. We reserve the right to substitute flowers of equal or greater value if specific varieties are unavailable.

3.1 Order Placement

Orders can be placed through our website, by phone at +44 20 7918 2736, or by email at [email protected]. All orders are subject to acceptance and availability.

3.2 Payment Terms

We require a non-refundable deposit of 50% at the time of booking. The remaining balance must be paid in full no later than 14 days before the wedding date. We accept major credit cards, bank transfers, and PayPal.

3.3 Pricing

All prices are quoted in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice until an order is confirmed with a deposit.

We understand that plans can change. However, due to the perishable nature of our products and the advance preparation required:

• More than 60 days before event: 50% deposit is non-refundable, remaining balance refunded
• 30-60 days before event: 75% of total order is non-refundable
• Less than 30 days before event: 100% of total order is non-refundable

Cancellations must be submitted in writing to [email protected].

Delivery times are scheduled in advance and coordinated with your event timeline. We make every effort to deliver on time, but we are not liable for delays caused by circumstances beyond our control, including traffic, weather, or venue access issues.

Delivery fees are calculated based on distance from our location at 12 Elmfield Road, London, SW17 8DB. Additional charges may apply for deliveries outside our standard service area.

We guarantee the quality and freshness of all flowers at the time of delivery. However, flowers are natural products and their appearance may vary slightly from photographs or samples. Once delivered, proper care is the responsibility of the recipient.

We are not responsible for wilting, damage, or deterioration that occurs after delivery due to improper handling, storage, or environmental conditions.

Our liability is limited to the purchase price of the products ordered. We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.

In the event of a legitimate complaint, we will work with you to find a reasonable solution, which may include replacement flowers or partial refund at our discretion.

All designs, photographs, and content on our website are the intellectual property of Quwavu. You may not reproduce, distribute, or use our images or designs without written permission.

We are committed to protecting your privacy and handling your personal data in accordance with UK GDPR regulations. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your information.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.